Arjan and Rory together form the Quality Assurance team. Arjan has done the honors alone for years and is happy with the reinforcement in the person of Rory. Together they can pick up and improve more quality issues. Quality assurance at Egmond Plastic comes first. This is certainly important on the production floor, but it is also important to make colleagues aware of the processes and their responsibilities.
Arjan: "Customer satisfaction is my top priority. Of course we strive for efficient operations. Judging too critically can lead to internal rejection, delay, extra costs and annoyance. We try as much as possible to look through the eyes of the customer. I still experience every day as a challenge to achieve improvement in a process, working method or product together with colleagues.
Rory: "I find resolving a complaint one of the most fun things. You often have to go all the way back to the basics and go through all the issues to get to the core of a problem. That requires something of myself, but also of colleagues. Here there is a spirit of knowledge, will and energy to do things better and better, which supports me enormously in performing my job. After all, together we are Egmond Plastic".
